University Frames

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88.06  Rating Score
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Of 489 ratings posted on 4 verified review sites, University Frames has an average rating of 4.88 stars. This earns a Rating Score™ of 88.06.

University Frames is an American company that delivers custom diploma frames to colleges and bookstores throughout the USA. We used to hand deliver custom crafted college diploma frames to Cal State Fullerton in 1991 which started a trend that later on became graduation “must have.” We offer colleges and universities officially licensed diploma frames. Our frames have the Original Seal from the university along with the university name. Most of our frames are shipped within 1-2 weeks. We also offer Next Day, 2nd Day or 3rd Day shipping. Our world-class innovative products, superior quality, the finest hardwood used in solid wood frames, and unrivaled customer service have helped us maintain consistent growth over the years. We have a 20,000 square foot facility in Anaheim, CA where we manufacture the finest diploma frames. We understand that earning a degree is a great achievement, so we want our customers to know that we are proud of them by helping them preserve their achievements. We believe in providing the best experience to our customers through our quality craftsmanship and attention-to-detail approach in diploma framing. Visit our website to get your custom diploma frames.

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3 Total Reviews
1.0

3 ratings & reviews posted directly on Top Rated Local®

Quality
1.0
Value
1.0
Timeliness
1.0
Experience
1.0
Satisfaction
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OVERALL
1.0
Showing 1-3 of 3 items.

1 review

They shipped me the wrong frame, after waiting almost 2-months. So, I got a replacement frame for my son from the campus bookstore right before his grad party. I have been trying for weeks to get a return label and now I am told since it was my fault for not reaching out to them first, for a replacement, I have to pay a 25% restocking fee on a $300 wrong frame. Do not buy anything from this horrible California company! Still waiting on a return label after WEEKS! S Hamilton Dayton, OH

1 review

They want me to get the art work from the school to make the frame. PAY them an EXTRA $35 for ME to get the art work and then on top of that it’ll be free for all the other customers once i pay the fee! HAHAHa!!!!!

1 review

We placed an order with University Frames on February 1st 2020. We received an email order confirmation and purchase order number and paid in full for the purchase of our daughter's MD frame by credit card. We have not heard from them since. We have no tracking information on the order and are unable to check on the delivery status. We have tried numerous times to contact them by email and phone, leaving our order and contact information and no one has responded to our phone calls or emails. We spent over $160 and have nothing to show for it. They do not even have the decency to contact us with an explanation. We will be filing a complaint against the company and hope to enter a fraud complaint with our credit card company and credit bureaus also. Hopefully this review can help prevent someone else from getting ripped off.