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Whitecastle Tours

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95.03  Rating Score™
Transportation, Charter Bus

Of 93 ratings posted on 2 verified review sites, Whitecastle Tours has an average rating of 4.90 stars. This earns a Rating Score™ of 95.03.

Whitecastle is family-owned and operated in the heart of the San Francisco Bay Area, California. We provide service to our local community and beyond. Our goal is to provide exceptional service that meets our high standards of excellence in safety, comfort, affordability, and reliability. With Whitecastle, we always want to know your name and will always treat you with respect. At Whitecastle Tours we believe that minimum safety requirements are just that-- minimum. We exceed recommendations and consistently go above and beyond to make sure our customers are safe at all times while in our care. We maintain proper licensing, insurance requirements, and we support a safe, drug free workplace! Additionally, all our drivers must pass period behind-the-wheel driving evaluations and hold a current medical clearance for driving a commercial passenger unit. In addition, we require ongoing driving training and testing. Your safety is our number one priority! We look forward to providing your group with safe, affordable, reliable transportation for any and all of your events!
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90 Total Reviews
4.9
topratedlocal.com
90 reviews | 4.9 average
google.com
3 reviews | 5 average
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90 ratings & reviews posted directly on Top Rated Local®

Quality
4.9
Value
4.9
Timeliness
5.0
Experience
4.9
Satisfaction
4.9
OVERALL
4.9
Showing 51-60 of 89 items.

1 review

I worked with Kenny to book a bus through Whitecastle Tours to use as a shuttle for our wedding guests. Kenny was wonderful to work with - he was knowledgeable, responsive, and kind. We had a lot of uncertainty with our guest count and Kenny was accommodating and was great at helping me brainstorm solutions. The day of the wedding went so smoothly! I was in a separate car but I heard nothing but phenomenal reviews about Whitecastle Tours and the driver. The driver arrived on time despite the terrible weather conditions and was extremely friendly. He was able to navigate the narrow roads that led into our venue and made sure to drop off our guests in a location that was most convenient for them. The driver was prompt on the return trip as well and we heard that he went above and beyond throughout the journey. I couldn't be more pleased with my experience with Whitecastle Tours. On a day that was already quite hectic, especially with the unforeseen weather, I couldn't have been more happy that not only did we not have to worry about our guests getting to and from our venue safely, but that their experience was such a pleasant and enjoyable one. Thank you so much to the Whitecastle Team! I'd highly recommend them.

1 review

We recently visited Apple Hill with a group of seniors and had a fabulous time. The bus arrived on time and the driver, Anthony from St. Louis, was so professional and immediately established a rapport with our group. I look forward to taking another trip with Whitecastle Tours and heartily recommend this company to anyone who is planning a trip their group!

1 review

The busses were beautiful- drivers were early. Most of the trip was fantastic. However, the lead driver did not tell me her GPS was not working so we missed the turn off for Santa Cruz and instead ended up in Salinas- making us an hour and a half late for our event. Luckily the event coordinators were able to move us back a bit but it made us rush incredibly fast and stressed every single member of my band and color guard. Since this was our first competition in two years it made it extra hard for us to do our business. Both drivers were incredibly kind but that mistake really hurt our experience. Hindsight is always 20/20- I wish she had spoken up at the beginning of the trip- I would've had one of us on the map the entire trip.

1 review

Nathan was amazing, punctual, professional and got us around safely. The bus was beautiful and clean, and it was super easy to book at a great rate!

1 review

What the team and myself enjoyed the most was the quality, cleanness and having a safe trip. Chris, our driver, was very helpful and was there always on schedule! No delays whatsoever. Thanks again for this great experience! Bay Area Panthers

Reply from business

Thank you Randy, it was our pleasure to transport the team

1 review

Very nice busses with clean interior and lots of cool features. Staff are professional and wonderful

1 review

Best company for any charter needs. Very professional and responsive team with dedicated staff and drivers. Very clean as well

1 review

This company is the best in the business. I absolutely love the busses. They are always clean and the staff is professional and very helpful when it came to booking. Been a loyal customer for more than 5 years now and I wouldn't pick anyone else.

1 review

Great company for all your bus needs, definitely the best bus service’s that’s you can get.

1 review

Very professional team. We liked the service and we are looking forward our next trip with these beautiful clean buses.

*4 additional reviews is factored into the overall rating, but is not public at this time. You can be confident that with Top Rated Local® all verified reviews and ratings are accounted for in the overall ratings and Rating Score™ whether they are displayed publicly or privately. This ensures the overall rating is as accurate as possible.