Top Rated Local

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2024

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Awards & Partners

OnPoint Urgent Care

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90.50  Rating Score™
Urgent Care Centers
8AM - 7PM ▾

Of 991 ratings posted on 7 verified review sites, OnPoint Urgent Care has an average rating of 4.45 stars. This earns a Rating Score™ of 90.50.

The entire staff at OnPoint are experienced acute care providers and support personnel proven in emergency departments, urgent care centers and other acute care practices throughout the area. We firmly believe the well-publicized policy of “filling the seats on the bus with the right people” and feel that we have accomplished this at all levels. Please let our remarkable staff show you that expert medical care and extraordinary customer service do not have to be mutually exclusive concepts.

Top Rated Local® Business in Colorado, Urgent Care Centers (#3 in 2024)

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1 Total Review
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1 rating & review posted directly on Top Rated Local®

Quality
1.0
Value
1.0
Timeliness
1.0
Experience
1.0
Satisfaction
1.0
OVERALL
1.0
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1 review

They refused to verify my insurance. They said they were too busy and that verifying insurance by making a simple phone call was not part of their job. They would not help direct me to someone who could verify my insurance. All they needed to do was call the number on the insurance card provided. They are in network (I verified) and my provider requested that they call to verify. Unbelievable. Very disappointing customer service from 2 receptionists ( Samuel and Shawn). When I asked to speak to their supervisor (Jessica Lynch) they told me that she was not available because she was out with Covid. I hope you get better Jessica and I hope you all start providing better customer service. Communication with insurance companies is medical basics. ….. I digress. Go elsewhere.