Hi. I had both very good and very bad experiences, so had to give average marks. One of your bidets has been working fine now for two years. I have ordered three since then that failed either immediately or within a short time frame. My family who I bought your product for, or who bought your product at my recommendation, had the same experience. Your bidet products are very inconsistent in quality, both the chrome and plastic models. The warranty and replacement went well, but I would prefer to have a quality product delivered rather than bothering with the return of the defective products. Regards, Kip.