Horrible customer service! I'm waiting for a technician that is 1.75 hrs late. I called to find out when he will arrive, and the wait time to get my call answered was estimated at 47 minutes. I chose the automatic call back option and once the customer service rep called back, my call was disconnected and he did not call back! I never got an answer about whether the technician is coming or not. I had to make a 2-hr drive across the state to make it here for this technician and told the scheduler this in advance, the dispatcher before I left in the car, and the customer service rep just now, and they don't care at all. Terrible customer service!!! Stay away from this company if you can!