Breezline should be investigated by the Ohio Attorneys General. It’s not just that their customer service is the worst I've ever experienced, I think they’re actually behaving like a criminal organization. Some background: I was originally a WOW customer. After WOW sold to Breezline, my account was automatically moved. I instantly went from paying $50/month to $80/month. It's worth noting that the most expensive plan on their website is $50/month for 1 GB speeds. After the merger, I was now paying $30/m more than their most expensive plan and have never clocked speeds more than 15 mbps down (you read that right). I’m in the city by the way. Their lowest plan should do better than that. For 3 months, I tried to contact Breezline and get this fixed but they are the only company I've experienced that actively refuses to help. They’re combative, dodgy and rude. I've been hung up on 3 times...for politely asking to fix the problem. I’ve never once raised my voice to them. They simply put you on hold for 10-15 minutes and then hang up. Their online chat disconnects as soon as you don't respond for more than 10 seconds. When you call, their automated program tells you to "press 1 for us to call you back" like most companies...the difference, they don't actually call you back. I gave up today after a 3 month fight to simply get things fixed. I fully expect a class action lawsuit and hopefully a criminal investigation of this company. Avoid at all costs. It’s too bad, I enjoyed WOW.