Waychoff merged with McCall AC, which is where I bought a new, highly recommended Carrier AC 3 years ago. Since then, the fan capacitor has failed, and more recently the compressor failed. That means the whole outside unit died in just a few years, and I had to pay dearly (again) to get it working.
Fixing the compressor, which was supposedly under warranty, cost us more than $2,400 to repair. It took two different service calls to Waychoff’s. The first call, a tech came out and checked everything, reporting that there was no reason why we were roasting in our house while the AC is on constantly. He decided it was the drain backing up, which it wasn’t because I treat the drain monthly, and blow it out every 6 months. I was relieved it wasn’t an expensive fix, so the tech took advantage and upsold me to the tune of $800+. He said I had some mold inside the blower housing, and if I would buy a maintenance agreement, it would lower the price of a uv light and that day’s repairs. That night, we still couldn’t get the house cool so I called them again. This time, it was the 3 year old compressor, which would cost $1,600 in labor to replace. I asked about the warranty and the maintenance agreement I had been sold a few days prior, and was told the part is covered, but not the labor. So after paying the second tech what amounted to $500 an hour, we finally had a working AC.
In all, I had to pay $2,400 to fix my 3 year old, $4,500 AC. The reason I bought the new AC in the first place was so I wouldn’t have to worry about the 12 year old TRANE that was causing minor problems. I wish the lemon law applied to HVAC. I’m 100% disabled veteran on a fixed income, so this unexpected cost really hit us hard. My advice? Avoid Waychoff’s and avoid Carrier. Find a reputable company to do business with.
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