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Urbandale Smiles

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86.81  Rating Score
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Of 48 ratings posted on 3 verified review sites, Urbandale Smiles has an average rating of 4.38 stars. This earns a Rating Score™ of 86.81.

Urbandale Smiles is a superior general, family, cosmetic, restorative, and periodontics dental practice in Urbandale, Iowa. Founded by skilled dentists Chia Wu, DMD, and Jeremy Flinkman, DMD, the practice specializes in cosmetic and implant dentistry, as well as holistic and green dental care.  Urbandale Smiles brings affordable, best-in-class oral health care to patients of all ages, helping them attain perfect smiles.  Dr. Wu and Dr. Flinkman provide outstanding, cutting-edge dental services to patients and their entire families. They offer emergency dentistry, endodontics, treatments for sleep apnea, gum disease treatments, Invisalign®, dental implants, crowns, bridges, root canals, and much more. They always provide exceptional care in a friendly, comfortable, anxiety-free environment.  Urbandale Smiles is locally owned and operated. It’s fully equipped to enhance patients’ smiles and overall oral health in an environmentally friendly setting. The experienced dentists use the latest advances in dental technology and techniques, including intraoral cameras and digital X-rays.  Compassionate providers find the root cause of patients’ dental problems to provide highly effective, top-quality treatments without compromising health or comfort. They warmly welcome new and existing patients to Urbandale Smiles and look forward to improving their smiles. Call the office or use the online booking tab today to schedule an appointment at Urbandale Smiles.

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1 Total Review
1.8

1 rating & review posted directly on Top Rated Local®

Quality
5.0
Value
1.0
Timeliness
1.0
Experience
1.0
Satisfaction
1.0
OVERALL
1.8
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1 review

I had been lied about my son's insurance benefits. The front desk person (Nikki) have assured me that the procedures would be covered by my insurance. I specifically have asked her to check the benefits left since it was toward the end of the year. She said she did. As I found out later, Urbandale Smiles never even contacted my insurance company to verify the benefits. Basically, they just estimated, but estimated wrong. Even though they made a mistake overestimating benefits, they never admitted their fault. I agree that in general it is your responsibility to know your benefits, however most people are blissfully unaware of the whole claims process, and we should have no reason not to trust our dentist office who should at least know how to estimate a claim correctly. Now I am the one who owes them money that they cannot get from the insurance, but they still would not admit any wrongdoing. They just want their money one way or another. Never mind that when the treatment was complete and I walked out of the business, I was told that I was all set and owed them nothing Oh, and they also lied to me when I asked if they we in my insurance network. They said they were and were accepting our insurance while in fact they were not in out network. Although I have no complains about the doctors who are doing great job, I made a conscious decision to not ever return there. The doctors are not involved with the insurance and billing, but those who are are unprofessional. The most unethical business in town! I am not recommending anyone to set your foot their unless you want to be robbed out of your money. I would give them zero stars but unfortunately, there is no such option.