We paid over $2k for two bushes and a tree back on Mother’s Day. We were told the trees we had to pay 100% upfront plus a $55 gas surcharge would be installed in 4 to 6 weeks per Daniel S. but when we showed some concern about the timeline before signing the contract, he said it would most likely be 4 weeks. This was my wife’s Mother’s Day gift that turned into a nightmare thanks to this company. About a week after Mother’s Day, we had a visit from the diggers hotline people to plant the flags in our yard. Then, after four weeks passed, I called to inquire about the installation date to see if we were on schedule. Daniel S. stated it would be another two to three weeks. When I asked about why, he was condescending and said it is what it is. I have spoken to friendlier people at the DMV. Two weeks go by and I call again. Daniel S. once again in his condescending tone states it will be another two to three weeks. Two week go by and we had a 4th of July party planned and hoped to have our trees and bushes installed by this time, so my wife called this time and once again was transferred to Daniel S. Guess What!? Daniel tells my wife it could be another two to three weeks and he can’t guarantee anything! My wife asks if the trees haven’t been installed by the contracted date can we get our over $2,000.00 back. Daniel S. in his rude and condescending tone tells her NO. The following week I call and for the first time I’m transferred to Sue (owner’s wife) instead of Daniel S. At this point, I’m ready to submit a BBB complaint etc. Sue blames me for not asking to talk to a manager sooner! Wow! Now, Sue tells me we were to get our tree and bushes installed this week, and it was tempting to just go ahead and have them finally install the tree and bushes, but my gut told me to dump this company and get our money back and run. I don’t trust them to do the install right and I don’t trust they will support the warranty from reading other countless negative reviews all over the place. I also told Sue I would write a review and she stated that most of the negative reviews were BOTS and fake! She also said go ahead they have 100’s of customers! Well, I can confirm I am not a BOT but a very disappointed customer who will never ever do business with this company again and I will do my best to warn others in every way possible. In my opinion, they have serious customer service issues and appear by their actions not care a whit about their customers.
1 review 