It's unfortunate that things have escalated to the point that I now must leave a negative review.
The short: Tim Moss refuses to return a (significant) deposit for work that was never started.
The long: We signed with Tim Moss in mid-March to perform a series of projects. A deposit was paid and we were told Crystal would be in contact to schedule the work. 2 weeks pass and I'm the one to reach out to Crystal (all documented in email).
Me (March 28th):
Hi Crystal,
I don’t think we discussed scheduling when Tim was here. Do you have a sense of when this work will kick off?
Crystal (March 28th):
Hi, Jeremiah.
I’ll speak to Tim about this and get back to you as soon as I can. Thank you.
Weeks pass
Me (April 18th):
Hi Crystal,
Are there any parts of the 3 projects we can start on while waiting for the permits? Perhaps the garage?
Crystal (April 18th):
Hi, Jeremiah.
Hope you are doing well. I can check into this. I’ll let you know. Thank you.
Weeks pass
Me (May 17th):
Hi Crystal,
Can you give me some kind of timeline on when you’ll be able to start our projects?
Thanks
Crystal (May 17th):
Hi, Jeremiah.
Yes, I believe I can . I will speak with Tim and let you know. We are hoping to start on demo work soon.
Thanks,
Crystal
Between May 17th and Jul 1st, the work still did not have a start date. During that time, I called Crystal multiple times to inquire about the project start. Crystal apologized multiple times for the delays. Each time I connected with Crystal, she spoke about "possibly starting next week."
Near the end of June, I called Crystal to discuss some changes in scope to the outdoor project. Tim's son came out the next week to review the changes and update the estimate. The new quote was provided and I asked if we could adjust the contract to only focus on the indoor projects. After 4 months, I needed to get moving on the outdoor projects before the summer was over. No response to my request to change the contract. Additionally, still no start date for the interior projects (the scope of which never changed).
Between July 12th and July 31st, no start date. Multiple emails and phone calls - multiple statements of "maybe next week." On August 1st, I emailed Tim officially requesting a cancellation of the contract and a refund of the deposit. No work had been done, no material ordered, nearly 5 months had passed.
Tim responded in a way I can only describe as out of touch with reality. He sent a long email claiming I was the cause of the delays, that I denied them access to start the work, and that "every time we come up with a solution for one of your many obstacles, you knock the solution down."
What? Like, for real, what?
I can't and won't comment on the quality of their work - from their online reputation, it's probably really good (which is why I selected them in the first place!). My warning to anyone planning to do business with Tim Moss - get everything in writing and don't make a down payment until work has actually started.
Oh, the cherry on top, they charge $300 to come out and provide an estimate. They say this is credited to the project if you sign with them, but now that the work is cancelled, I'm also out this money.
Would not recommend.
1 review 