Sila

I chose to go with Sila because the salesperson said the it would not be invasive and only be installed in closets and in my attic. This was incorrect and misleading. They installed large tubes throughout my attic, in my living room and master bedroom. I was unaware that tubes would be visible and I would have to incur the cost of covering them. For $30K it seems as if they would have been more upfront about how invasive the installation would be. When I asked about the tubes throughout the house the sales rep referred me back to the contract. UNBELIVABLE. When I escalated it to the manager, John, letting him know that I did not receive the information I needed to make an informed decision, he blamed me! He was very argumentative and kept saying he didn’t want to argue. The icing on the cake was when the contractors left not informing the they had completed installation or showing me how to operate the system. Also they left miscellaneous parts in the attic. When I inquired about this, I was told that they do not show clients how to operate the system. Given it has been a record 90 degrees for days, without air, it would have been nice to know they were done.