AVOID AT ALL COSTS!!! Here is a list so you can read everything we’ve been through with this company.
Spent over $11,000 in 2020 to have interior drain tile and a landing drain connected to a new sump pump
Had water enter through the doorway by the drain 3 times since 2020, with the most water coming inside September of 2022
Called Safeguard in September 2022.
Safeguard refused to even check the system, sent us a quote for $1,800 more work to “fix us up” without even checking anything on our property
Had a 3rd party company out to inspect the drain that Safeguard refused to check.
Discovered they breached our contract and connected the drain to village stormwater tiling without our consent or the consent of the village.
Have never received as much as an apology. Instead, Safeguard blamed us saying the drain was clogged with leaves, and that is why we flooded. This was disproved by Roto-Rooter.
The company refused to fix anything and did not respond to requests until I submitted a formal complaint on the BBB website exposing the breach of contract
Have spent months (5) trying to come to an agreement we are comfortable with in order to have them out to fix the work
They do say they will repair the work for free, BUT…
They tried to get us to waive their liability should the village fine us for the stormwater connection
There will be NO WARRANTY of this free work. So, if the concrete starts breaking a few months after the fix, they’re not liable
They claim they did not connect the drain incorrectly, and they are doing this fix to appease us (even though I have my contact that clearly states what was to be done, and a signed letter from the president stating that they did in fact do something else)
As a result, we asked for a simple 1 year work and materials warranty just to ease our fears about something breaking in the future. Their response- WE WILL NOT ALTER THIS CONTRACT
Bob, John and Karen have been nothing but awful to work with. They are argumentative at best. The amount of times sarcasm and ALL CAPS have been used in emails by Karen, as well as the amount of times my husband has been screamed at over the phone or in person by Bob and John are immeasurable. As soon as you write them a check and they finish the work, they’re done. Even if they blatantly breach your contract (like with us), or the work is faulty, they will not fix or stand by anything. They claim they have one of the strongest warranties in the business- I assure you this is a lie. If they do work and it never breaks, consider yourself lucky, because if something goes wrong they will not help you in any way shape or form to solve the problem. Instead, they will blame you as the customer and ignore you until you become too loud to ignore.
Do yourself a favor, spend a little bit more money and go somewhere else that actually backs up their work and treats their consumers well. This is not that place. RUN AWAY.
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