Premier Air Conditioning & Heating

We built a new house with an industrial NY loft design inside. We previously lived in a 1930's era converted warehouse and copied many elements in the new house. That included exposed round metal A/C duct on thefirstfloor. All hangers were to be industrial types. From the beginning I had to stop them from taking installation shortcuts like using cheap hanging strap. To their credit they did correct those issues. However a big problem remains which are the A/C grills. They installed adjustable aluminum grills. In winter they expand and contract with very loud popping and banging noises. It is so loud it sometimes wakes us up upstairs. This is our third winter and have had Premier out the last two winters to make adjustments. Last year it became obvious that the solution is not to continually tighten the screws. Thermal expansion quickly negates that effort. I provided photos of the round metal duct grills we had in our old warehouse loft. Those were silent and I asked them to replace the adjustable aluminum grills with non-adjustable galvanized steel grills. They never responded. As I type this review I am forced to listen to the loud pops and bangs coming from the @&%*^ grills Premier stuck me with.