My experience start to finish has been horrendous. The bid they gave me was around 8k (including my detached garage). My house is 1000 square feet. They did state that it may go up based on replacing plywood. I know the roof is old, and I was expecting maybe another 3k or so. They came back with a change order of nearly $7,000 in additional costs (Excluding my garage, which was included in the original bid). Needless to say, this was very upsetting, to have the bid nearly double. This was also quite confusing that the change order excluded my garage, only for them to try and tack on hidden costs at a later date. Kelli, the owner, stated that we can remove the garage (at no charge) so I agreed, saving myself approximately 4k total (for a single car detached garage). Kelli stated I must sign NOW or they’ll stop work. A rain storm was coming, they had my roof off, and I had no choice but to sign.
The same day I signed the change order for the house I contacted several general contractors for a second opinion(s) on the high cost they were charging. EVERY Contractor said that what they were installing is excessive as well as the charge is excessive. I requested (prior to any work being completed) that they not install any additional vents and to put back the 5 original as stated in the contract. Kelli refused. I asked for measurements of the roof because it seemed like they order excessive amounts of plywood. Kelli refused. They over ordered plywood and installed 7 additional vents, (1 kitchen and 2 bath) in a 1 bath home, 12 vents total. Why does my 1 bath house need 2 bath vents? Kelli had no answers.
During installation they ripped my fireplace flu THROUGH THE CEILING, disconnecting it from the fireplace. Kelli refused to pay for any damages. Finally when they were completed, I received the bill with 7 days to pay. When I reviewed the bill, it did not include ANY breakdown and referred to an ‘attachment’ that was not included (balance due $8,216.49). I let them know that I will be removing the damages for the fireplace as well as the venting that I requested not be installed. I mailed a check that day minus those fees ($6,838.99 total). Kelli then became very upset, sending my personal information to a random real estate agent (because she got my address confused with a different one that was pending sale) stating that she is putting a lien on my house because I don’t pay my bills and demanded that this realtor take action.
She kept quoting the contract repeatedly trying to cover herself that she isn’t responsible for the damage and I can’t decline the venting because of the signed change order. It clearly states in her contact that I can refuse what they recommend. I pointed this out in the contract, she refused to listen. Kelli refused to take any responsibility, and just kept threatening me with a lien on my house and litigation. She sent me an updated bill now $8629.29 (including multiple cancellation fees, including the garage, and lien fee for my house). Two weeks later she placed a lien on my house, and a new bill came $8948.92. Total paid, $13,308.92 (excluding fireplace repair) that I had to pay to get a lien removed. I strongly encourage you to look up Kelli Sue Greenfield’s past prior to engaging in ANY business with this company. It tells a very clear story of how unethical she is. A great article was written from Oregonlive. She offered me a $1000 off the last bill if I’d agree to no CCB complaints, or writing any negative reviews. I paid the extra 1k, because she can’t continue to do business this way. She is a bully that thinks she can do what she wants. She puts people in vulnerable positions only to take advantage. My guess why there are not more reviews like this is because people are scared of her threats of liens and litigation (and aren’t able to say anything negative as part of their agreement). I hope this will save someone a lot of money and stress, I wish I would’ve known.
1 review 