We are new Moxie customers this summer (2023). The best part of our overall experience with Moxie has been the sales team. We got a random knock at our door while in the midst of a messy summer project. The salesman was charismatic and strikingly handsome. Our neighbors were getting pest control, and they were in the area if we wanted to take advantage. We signed up for service and have had close to zero issues with insects. Yay.
Then, we got a message that Moxie was doing free attic inspections, so would we like to have one as it is part of our current plan? Okay, we guess so. Again, another well-spoken, attractive salesman came out to inspect both attics. As is often the case in townhomes, we had some mice/rat droppings in our insulated attic. Not surprising. However, we also had a rat burrow in the insulation and pheromones and urine on some pipes. More could come and make a home above us.
The solution? Remove our insulation blown in 2008, clean and sanitize the attic, and blow in cellulose insulation because it’s dense and prevents burrowing. It also makes the attic uninhabitable for critters as it includes a pesticide in the insulation. Okay. Tell us how much this is going to cost us?
Well, they offer military and teacher discounts that we qualify for, and they offer financing. The BONUS being they’ve had a cancelation in the area and can get a truck out to do the work the same week! Significantly, the work can be completed in ONE day, which is essential in this July extreme heat since the AC has to be off. We agree to pay the nearly $8K for the future A/C benefits and the $1500 tax right off. The deal is gone if we wait.
The truck to remove the insulation comes as expected, but the technicians have not brought the cellulose insulation because NOW it’s a 2-day job. Due to temperatures the team will leave at 2:30pm. What? This was promised as a One day operation based on our square footage. Will they return tomorrow (Saturday) to complete the job? Someone from scheduling would be in touch—the techs don’t know about scheduling.
We reach out to our sales guy. He is horrified. He reaches out to the regional manager to see what can be done to compensate us for this blunder. We call scheduling and leave a message. We call and speak with someone who tells us a full 7 days is the soonest they can get us in. Meanwhile it’s 100°+ outside, and we’ve got ZERO insulation! This is crazy! We can’t have our cool air going through the roof! Our bill will be worse than the increase from the summer heat. We try to get in touch with managers. A care team manager takes our call. We express our concern, frustration, and expectation to be compensated. They assure us if something opens up, they’ll get us in sooner. We have planned to be out of town for a vacation, but now are left hanging and have to rearrange our trip and finally even cancel it. The manager says he will call us within an hour. No call EVER. We are texting the salesman, and again we try scheduling. The manager has LEFT for the day and the lady who answers our call sounds like she hasn’t slept and has had a grueling day. She says in looking at the notes she thinks a truck will be out tomorrow….REALLY? We are incredulous.
We suffer through Saturday and Sunday. We call at 9:am on Monday and hope we have some compensation coming and service completion. We would NOT have agreed to service if it would take more than one day without A/C. We would NEVER have agreed to a WEEK without insulation. While we are relieved a truck came at 11:00 on Monday and did complete the work, we have not received any compensation or discount for the disaster that ensued. Additionally, we had to shuffle schedules around to accommodate this “opening” due to a local “cancelation.”
We have 3 cats and a large dog that had to be contained during the 2 day process, which was very loud and hot.
Bottom line: we feel we were taken advantage of and will not be open to future “inspections.” We hope the house is better insulated and that we won’t be a habitat for critters going forward. Overall, this was an extremely expensive and poorly coordinated and communicated contract. The people were pleasant the follow-through was not.
1 review 