Metro Orleans Dodge Chrysler Jeep Ram

Only bring your vehicle in for service here if you want to be charged for work that is not necessary. I brought my Caravan to another mechanic because the engine light was on. The engine light error indicated the fan resistor was faulty. The other mechanic replaced it but the engine light remained on. He said he would need to spend more time to figure out why the light was still on. I brought it into the Dodge dealer with the faulty assumption that they know the Dodge vehicles best and could quickly fix the problem. There was also a plastic door panel that had come off the vehicle. Orleans Dodge told me they had to replace the fan resistor again even though it had already been done. They could not trouble shoot past that without the replacement. They replaced the fan resistor and informed me that it was not the issue. The real problem was corroded wiring and they needed to replace parts of the fuse box. I would have preferred to have the work done elsewhere, much cheaper, but they said they had to take the vehicle apart to get to the fuse box and I would have to pay to have them reassemble. The part did not arrive as promised the next day and since the vehicle had parts disassembled I was stuck. In the end they had the vehicle for 3 days. They charged me for the replacement fan resistor even though it did not need to be replaced and I told them it had already been replaced. They also did not reattach the panel that had come off. I spoke to the sales manager both about the unnecessary charges and the panel. He had no interest in speaking with a dissatisfied customer.