The manager of this company named Tony is super rude and I'm totally shocked that he's been a manager for 10 years... so he claimed. They jetted the pipe on my rental house. I was promised 2 videos (before and after) for $658.... a 2 hour work. When I first asked about the video, I was told that the video was corrupted which is a total lie. They then sent another plumber to take a video but obviously it's the "after" video. Instead of telling me that they forgot to take a video before they did the work, this rude man told me that he would refund my money and to never call his company again. Number one, it's not his company and I've been a customer longer than he's been a manager. Number two, as a business owner myself, I would have fired him for talking to my clients like that. Instead of finding a solution, he talked down to me and accused me of not wanting to pay them. I told him that I wanted to pay and to never talk to me like dirt and that he's only managing a plumbing company. Sadly he thinks he's such a big important guy. If he's not happy with the company, find another job! The customers are paying for his salary! Way to treat a customer. If I was told a lie for a corrupted video and did not get the before jetted video, how would I trust this company? Mismanagement will lead to a close of a business. This is what this guy is doing. I hope the owner reads this review as I'm going to leave another review on Google. Just because he's been there for 10 years, doesn't mean that he can get away with talking down to his customers. I do want to say one nice thing. The collection person named Teresa is a super nice lady. The company should have promoted her to be a manager of this company and demoted or let go of that rude Tony guy. She's been with the company for 26 years and has nothing but being polite and pleasant and truly listened to my complaint about this issue. Unfortunately she's in a collection department. Bottom line, don't deal with this company because they don't deliver what's promised to you.
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