JD's Prompt Plumbing, Heating & Air Conditioning

I DO NOT recommend this company and will NEVER use them again. We called with ac/heater issues. The first time, Jarin came out, stayed 15 minutes, stated we tripped our breaker and to call if problem persisted. Called back the following Monday. Jarin came back, and I tried again to explain what the system was doing. He didn’t really listen too much to what I had to say. He checked outside and inside. Said I think it’s your compressor, and will have to order part. Two days later he called to state the part was in. I tried to ask questions regarding what made him think the compressor was out because I had my doubts. He was short and clearly irritated that I dared to question him. Our system wasn’t really showing clear signs of the compressor going out except for a tripped breaker ONE time…which isn’t definitive. However, I decided to trust him. Two days later, a different gentlemen came to install the compressor. Total cost was $1500 (labor and freon). Part was still under warranty. Over the weekend same problem persisted. Newly installed compressor made zero difference. Called yet again and requested different technician who came to evaluate and within 2 minutes stated our coils were dirty and needed attention. Quoted us $1900 to deal with this issue. (Crazy thing is, my husband questioned/suggested this to Jarin as the possible culprit the first time Jarin came to the house! He wouldn’t listen.) My husband called and spoke with J.D. about the additional quote and his frustration, as we had just spent $1500 on a compressor that didn’t fix the issue. J.D. refused to even consider the possibility that they could have been incorrect in the initial diagnosis about the compressor. Just argued with my husband instead. Had he just listened and attempted to make the situation right, offered an apology for the frustration or the fact they didn’t get it fixed the first time…really ANY type of customer service, the situation could have been much different. Could both of these very expensive repairs been needed at the exact same time? Possibly. But not likely. It comes down to money with this company. They do not care how they treat their customers. ZERO customer service or professionalism. They are right. Period. Luckily, a friend found someone else to take care of the coil issue for us at a fraction of JD’s inflated quote. My piece of advice, stay far away from this company, or you will likely regret it!