Integrity Repipe

The Repipe crew arrived on time and did their job. They cleaned up when they left. The drywall crew was a nightmare. Drywall crew did not protect anything in my house, no paper or plastic was used to cover floors, cabinets, or anything. House was left with a massive amount of drywall mud and drywall dust. New (never used) bathroom fixtures were caked with drywall mud. Drywall was left on cabinets, floors and everywhere in the house. Joe, the owner, tried to blame us for some of the issues. He was extremely unprofessional. After several conversations, Joe agreed it was his crew that made the mess. Joe asked that I get someone to clean the tile/grout and a second crew to clean drywall mud. I thought he should take care of this, but Joe said he couldn’t find a company to do the cleaning and he couldn’t find a tile/grout cleaning company. I found a company and hired them. After the tile was cleaned, and the worker was waiting for payment, I called Joe and asked him to pay. Joe hung up on me. I paid $990 for the tile/grout cleaning. I paid over $900 for cleaning supplies and a separate crew to clean walls, cabinets, bathroom fixtures, including scrubbing with a toothbrush to get drywall off. Drywall is on my cabinets and some of the stain is off. The cabinets were stained by a licensed professional contractor the week before Joe's company did drywall work. Joe is not willing to pay for cabinet cleaning or damage. Joe said that his drywall and drywall mud did NOT cause damage to my cabinets. When I asked Joe for reimbursement for cleaning, he told me I owe him $1,000. I agree I owe $1,000 when the job is complete. His contract reads $1,000 due when drywall is complete. His contract also reads, that when final payment is made, that I waive all rights to damages. So, do I pay the $1,000 when drywall is complete or when the job is complete including deficiencies and final permit is signed off? If you decide to hire this company, it would be a good idea to ask for clarification and have them agree in writing that final payment is due when the job is complete, including excess cleaning and damages taken care of. I understand sometimes things go wrong on jobs; however: A company with INTEGRITY would admit their mistakes and take responsibility. A company with INTEGRITY would take care of the mess and the damages that they caused. They would pay for all deficiencies that they caused. A company with INTEGRITY would not think I should make final payment until all work, including all cleaning and damages are taken care of. Look at the pictures and decide for yourself if you want this company to do work in your home. I would NOT hire them again and I would not recommend them to anyone. We are 68 years old and this is NOT what we expected from this company. Update: The drywall should have been completed on January 31, 2022. Delay after delay, excuse after excuse, I am finally done dealing with Joe. On February 25, 2022, Joe reimbursed me for some of the cleaning that I had paid out; he kept $1,000 that would have been my final payment. Joe replied on my other review that there was some miscommunication and I should call them. I have pages and pages of notes of the "miscommunication". This wasn't a matter of a billing question. I'm not sure what miscommunication Joe is referring to. Me paying for all his crews mistakes to be fixed and cleaned up? I have text message after text message documenting what was said and done everyday. "Miscommunication" is an understatement! As far as the work being up to par, pictures speak for themselves.