H2H Movers Inc

We had a bad experience with this company, unlike many other reviewers here, and hopefully we are a rare exception to the rule. However, our experience was so bad that I couldn’t avoid writing this review. At first, the communication was good, the scheduling went smooth. The pick up was great also. The crew who picked up our stuff was extremely efficient and wrapped everything really well. The trouble started after the pick up. The estimate delivery windows was 1-14 days. After 3 weeks had passed, our stuff was still at the initial pick up locations. Nobody at H2H could provide any explanation as to why our stuff hadn’t even left the warehouse. We weren’t provided with any real updates as to what was happening or when our stuff will even be on the way. Finally, we got an update that our stuff had left but then delivery windows kept changing, which is apparently normal. Finally the driver called, now we were 4 weeks! into waiting for our stuff. Sleeping on a blow up mattress for a month is not fun. So he called and said he will be there on Monday at 7am. Monday rolls around, he doesn’t show up. I called him, he made up some excuse, said he will there Tuesday at 7am. Again doesn’t show up. I call again. Says he will be there at 4pm that day. Yet again doesn’t show up. This time when I call, he yells at me, telling me that he was busy with personal stuff and he will be there tonight. Then be disparate again and texted me at 9pm! that he can come now. At this point, we were pretty scared. Some guy who kept lying to us decided to show up at house at 9pm. We told him no way and he said he will then come next morning at 7. This time he actually showed up. This has now been over a month. They assembled everything pretty well, however, they left a bunch of our stuff in their truck and had to come back a few days later to bring it! I emailed H2H regarding this driver insanity. They called me the next day apologised and said they will compensate us for our troubles with the overall experience, in addition to the late fees for every day the delivery was late, which at that point was 7 business days. They sounded very sorry. They sent me a letter to sign, after which they promised the compensation of an additional $100. The letter very clearly stated that IF I ACCEPTED THE COMPENSATION, I COULD NOT LEGALLY WRITE A REVIEW ABOUT WHAT HAPPENED. I refused to sign this. Then they offered for give me $500 to sign this letter. AT THIS POINT IT BECAME ABUNDANTLY CLEAR THAT I WAS GETTING PAID TO KEEP QUITE AND NOT TO GET COMPENSATED FOR OUR TROUBLES. I refused to sign this and the offer to get compensate “for our troubles” disappeared. We only got compensate for the late days (actually, I haven’t received the payment yet, so who knows about that). I apologise for such a lengthy review but this whole experience was just outrageous. I chose this company based on all the good reviews they had but it turns out that either my case was unique or that they are paying people off to not write about their bad experiences. Everything has been documented. I, unfortunately, can’t add the document they wanted me to sign here, but it has been added to the Google review.