Hi, I'm Dr. Jacci N., MD MS. I am a patient advocate and medical and scientific consultant, and founder of AthenaMedica. I no longer practice medicine I worked in psychiatry, actually) but swore an oath, so I must warn against this clinic and further instruct you on how to handle it. I was in an awful place on the 4th of July. I couldn't get ahold of my own provider to get me off Xanax because it made me ill. The website looks professional, and the forms were consistent with what I receive at normal telehealth. First, they told me I signed up for ADHD. I know I did not, but the insisted. This is the beginning of the gaslighting. I did fill out that form, but I always do when at my own doc, so I didn't know it was some kind of ploy. I figured out they were full of it when I received an email saying I did not have enough info and did not respond when I asked what was missing. Then the phone calls came. And texts, And emails.NO NORMAL CLINIC WILL DO THIS TO YOU. They were ridiculous. Sorry, you're a druggie bc you want more benzos. If you read my note, genius, you would have noticed I aked for a cross-taper to get OFF benzos. So then it's something else, like Gary the snail is running late or the appointment may or may not happen at some time, then it won't, then they send you receipts, and changed times, etc. This is all because they enjoy making a vulnerable population even worse and further triggering their mental illness. This is not how you approach psychiatric patient care I I start trolling them back for a bit then I'm over it and get back to work. I get to my phone a few hours later and there are angry "yelling" texts that I need to go to some appointment they already said ither wasn; happening or was lae, so that was not happeing. The oddest part of all this is that I told them I knew they were full of it hours ago. Normal scammers move on to another mark. I assess that they are pathetic and sad people that get off on the fear of people who are already scared, hurting, and need help. They have broken so many normal behavioral protocols and the standard of care is essentially nonexistent. So, no appointment. Later that night I ended up in the ER due to their negligence. I asked for a refund but they didn't respond until today when they called me...and the denied iwhen I called back and said I clearly had the wrong number. Uhhhh...yes. Hitting your number to redial is will definitely lead to the wrong number. Then her story went to a text from my new number, to something else, and then at this point i am catching her in her very shoddy manipulation attempts so she is pissed and calls me mentally ill. OOF. Good idea to call a person that presents to a psychiatric clinic names and yell at them. For some reason, she is trying to not talk to me or ask about a text? I've already filed a dispute wit the bank so there is no need to talk to me. In fact, it is frowned upon. This person, who is supposed to be proficient around a sensitive population and be rained in HIPAA starts yelling at me. I have a business meeting to go to and she's still yelling something so I tell her I am a physician and she has my permission to leave it on my voicemail or email me at my HIPAA-compliant email. She says it is a HIPAA violation. So not only is she verbally abusive to a patient, she is outwardly disrespectful to a doctor and assumes she knows HIPAA better than one. Wow. Making yourselves look great here. Violation after violation. Don't worry about their user agreement. The legal stuff is a word salad. I looked it up. Additionally, everything in those agreements is null and void because they were not explained to you. By law, they must tell you what you are checking the box for and agreeing to. If anyone ot meds, you also should have signed an informed consent. Don't worry about the controlled substances thing. It says in the user agreement they don't do it, but that's void. What they do is illegally advertise all over that they will give you hard drugs, That is illegal. They try to cover it up with something about seeing primary care, but nope, still illegal. If they try to give you crap about it tell them that is like a drug dealer thinking they won't get nailed by law enforcement. Their main doctor is super shady. Licensed in about 5 states and runs a shoddy nursing home in Texas. So these people take advantage of mentally ill AND elderly people! So if you have suffered physical, emotional, or financial losses, talk to a lawyer. Or hey, I am down for a class-action law suit too. I am dead serious. These people have nothing on you or me and this is gross negligence.,
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