Absolutely do not hire these guys. Last month I hired them after seeing they honor military discounts. We had a drain in the backyard that got backed up. The person on the other end of the phone at dispatch said they would apply the military discount. My 20 year old daughter remained at the house to receive the workmen as we had to be at work. I was called by a team member who told me there were excessive rocks in the drain and they would need to excavate the drain at an approximate cost of $6500. I told them I could not afford that, could you just snake and blast it. They did and pulled a 3 foot molding of twigs from the drain. (So they never needed to excavate in the first place). Unbeknown to me at that moment, my daughter was then given a $1500 bill for the 3 hours of work which she signed, then she said, after they got in the truck that they did not apply the military discount. They said to call in the morning to get them to apply. THEY DID NOT EVEN GIVE HER A RECEIPT. I called several times to speak with the manager, Rachel to ask about why they did not apply the discount. Rachel never called back. When I called again, I asked for the name of the owner. Despite my being very kind on every single call, the receptionist hung up on me when I asked that question. I researched the owner's name myself, called several times to speak with the him--never a reply. Not sure if he ever got the message so I wrote him a letter. Again, never a reply. In the end, NEVER A MILITARY DISCOUNT AS PROMISED, NEVER A RECEIPT, NEVER A CALL BACK. Elite Rooter, I was very nice and gave you every chance in the book; at this point, I'm not stopping here with just this review.
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