Do not go here! Brought my car in because it was overheating. Gave them details of multiple incidents. They repaired two heater hoses. Picked up my car and grilled them to make sure that they checked everything possible. Drive off the lot and my car overheated! Brought it back to be serviced and it took two weeks for them to get back to me that it was engine mounts. Insurance approved repair and it was supposed to be ready on a Friday. It wasn't. When I called, I was told that it was up on the racks and it would be ready Monday. Come Monday, it wasn't ready. Said I could come pick up a loaner car. Picked it up about 2 and they said give them a few days. Noticed my car in the lot and damage to the foot rail on passenger side. I asked if they had replaced mounts yet and they said no. Mind you, I was told it was being done Friday, on the racks. They called late Monday to say insurance declined one repair but they were going to do it as a courtesy for missing all of this when they only replaced the heater hoses. It would be Wednesday or Thursday. Got a call early Tuesday that it was ready. Went to pick it up and noticed it hadn't moved from same spot the day before. Manager, David, and a tech, Brandon, assured me that they had checked everything and the overheating issue was 100% resolved. Drove off the lot and guess what?! Overheated. Called them and they will no longer speak to me. Called insurance company and told them not to pay claim. Was told that as long as I didn't sign anything when I picked up the car, they would not pay without a signed invoice. Two days later, I get copy of paid receipt from car shop. In the meantime, took my car to another shop to confirm that the repairs on the Elite invoice were NOT done. Confirmed! Called insurance company to request copy of signed invoice. Received it only to find that my signature was FORGED! Not only did these people lie to me about repairs, they committed forgery, fraud, deceitful and unlawful business practices. Now they won't speak to me! Avoid them at all costs!!!!
1 review 