I went with this company as they seemed to have great reviews and a great price per my initial investigation. However, the true evaluation of a company lies in how do they respond when things going wrong.
Elite AC Installed our new AC unit backwards. Literally backwards, with the water flowing away from the drainline. This issue only came to light as our home flooded within 2 months of the AC installation by Elite. It was at this point that I sat down and read the installation booklet instructions from the manufacturer as I didnt believe what was happening was just bad luck. And yup. Basic reading failed the company installation team that was paid to be the professionals in this transaction. There's even a huge notice on the front of the unit advising not to do what they did.
Elite AC management (in the jacksonville office) and employees (in the Orlando office) at every step of the restoration process (in person and over the phone) confessed to the error being on their installation team. Yet, once we requested them to send a home restoration company out to fix our flooded flooring, walls, baseboards, etc in writing then all the legal language came out from Elite Management. They refused to take accountability in writing like they had previously done over the phone and in person. They refused to send a home restoration company out, refused to replace the soaked AC return vent (which we had to pay another AC company to do, who also asked "why aren't they handling this?"). The only way this issue got resolved was due to me paying for all repairs out of pocket, paid for a 2nd AC company to come out to provide a 2nd professional opinion of the install, me taking many photos and notes every step of the way during the repair process, and filing an insurance claim (fortunately I'm a claims adjuster by trade so i knew to take all the pictures).
So I was forced to file a liability claim against their business insurance months later. Once I provided the photos showing the backwards installation the insurer immediately admitted fault and paid for my home repairs. No matter the initial "cost savings," just know you will pay more in time spent, headaches, lies, and even money in the long haul. Hear me now, believe me later. Do yourself a favor and find an AC company you can trust instead of these guys. I would give them zero stars if I could.
1 review 