If I could give 0 stars I most definitely would. I have a 5 month old and a 2 year old. I was terrified for my 5 month old to go to daycare during these COVID times because she is so little. However, I had to work so I took a chance on this center. I chose this center because they have an app where they send you pictures and videos of your little ones. They also let you know when they go to the restroom and feedings. On my daughter’s first day, she came home with feces in the creases of her thigh and bottom. I was highly upset and let the Assistant Director know. I called the next morning and notified the Director Karla and she let me know she would talk to her teacher. The first day she only drank 2 oz of milk which is not normal for her and I was not notified.
The next day her and her brother went to school and I was notified that someone at the daycare tested positive for COVID. The child was not in their room, but we were told to still look at for signs. That night my son and daughter were coughing and had a runny nose. I took them both to Children’s and they were negative for COVID, but had an upper respiratory infection. I kept them out and followed the doctors orders.
The next week I withdrew my daughter because it was too much stress with her going to this center. I was also worried that she wouldn’t get the attention and care she needed. I continued to let my son go to school because he has been in a daycare since he was 1 and adjusted better.
The following Tuesday when he went back to school after recovery from his Upper Respiratory Infection, he had an accident and urine went in his shoes. The app notified me that he had an accident at 11AM. However, he has back up clothes and underwear at school. So I wasn’t worried. When I went to pick him up at 5PM he was brought out to me in 43 degree winter weather with no shoes on.
I asked the lady that brought him to the door where were his shoes and she told me “He had an accident and it got in his shoes. They were suppose to call you, but I guess they didn’t get around to it. I just bring them to the door to go home. You would have to talk to the assistant director about it she would know more.” I was HOT! My son was just getting better from being sick and he had been walking around since 11AM on cold tile with only socks on. His feet were just as cold as they could be. The assistant director was in the hall way on the phone and didn’t even have the decency to come and address me or the situation.
Next morning, I called the director Karla and she told me, “I am sorry we were suppose to call but another incident happened that took our attention away and we forgot”. That was all I needed to hear. I withdrew my son and requested a refund. My son was only there 3 days and my daughter was there for 2 days. If I would have known that I would have such a horrible experience I would have saved my time and money. They are too expensive to be a half job day care.
It is very important to do research before you send your kids to daycare. Beware of this place, I can not speak for all locations, but Duncanville is a no for me. I wouldn’t even send my dog here!
1 review 