I purchased a 2016 Fatboy Low S on July 27th online from a dealership that Doc’s owns in Evansville Indiana. I also had a trade-in of a 2009 Crossbones custom build, with FL fenders, beach bars and a custom brown leather seat. This bike had stage 2 and was a dynode at Big Saint Charles.
I turned that bike in with the title in hand on the 27th. The following Thursday they called me and said it was ready to go. I then asked the young man on the phone if the bike had been inspected? He said that it was inspected in Evansville.
I asked him how long he had been working there? He said 3 months. I then stated that he might want to educate himself more because that bike will need a Missouri state inspection and an IDOD.
No one at Doc’s went over the bike; they simply wiped it down and said it was ready to go. When I got it home, I noticed the coil cover was off and in the saddle bag. The mirrors were loose and spinning freely on the way home and the right rear passenger was stripped out and falling off. Also the rear right passenger foot peg was stripped.
I had to wait until Saturday for the state inspection. Upon inspection they found the rear pulley was very badly bent; perhaps it happened while being transported.
They ordered a new pulley and replaced it – as they should have; however they made it sound like they were doing ME a huge favor, when in fact it was their error. They also passed the bike with cupping tires.
As you can see in the pictures where I purchased the bike that the tires were starting to cup. I was told that they met the MO State Inspection standards?
So after sitting for 40 minutes at the DMV, it was my turn and I gave the packet of paperwork to her and she asked: where is the title? Well the title was not in with the rest of the paperwork.
I had to leave, go home and call Doc’s – where is my title? Well they did not know where it was. After 3 hours Doc’s called me and found the title; so I had to run back to the DMV.
There was one person at Doc’s that did his best to make things right: Andrew L.
While I am grateful for his efforts, it simple wasn’t enough.
The dealership values their time at their rate; but is not considerate of their customer’s time.
Lastly I will never send anyone to this dealership to purchase a bike. When I showed up there on the 27th, they only wanted to give me 5k for my Crossbones. I walked away from the deal but before doing that I told them that I had a friend wanting to buy a new bike and was on his way up that very day.
My friend shows up while I was still there (evidently they didn’t believe me at first), and somehow the trade in value went up??
My friend has had nothing but issues when it came to dealing with the Service Department. He called is a “Toxic environment”
Maybe they should concentrate on providing good customer service after the sale instead of ringing bells and playing Mötley Crüe, and planning what’s for lunch with grub hub.
When the original owners owned this place they were a different breed: meaning they cared about their customers and they had relationships that lasted over time.
I still have my leather jacket I bought from Roger in 1983. I’ll not return to Docs again. Nor will I direct anyone to make a purchase at this dealership. I like my bike, but I don’t like what I had to go through to get it right.
What a disappointment…
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