One star only because I cannot give zero stars. My girlfriend (the patient) and I visited this location seeking relief for her tremendously painful allergic reaction. She was seen in the early afternoon and prescribed medications to treat her condition. She asked for her prescription and was assured that paper scripts weren’t necessary as they would call it in promptly themselves. The urgent need for these medications was emphasized but we were reassured that they would be sent to our pharmacy. After a 40 minute drive home, we stopped by the pharmacy with the hopes we could finally experience relief from the pain through the use of this much needed medication. To our chagrin, we learned that the Dr hadn’t submitted the prescription as promised. We called the dermatology office and we’re told that , “Sorry, the Dr hasn’t had the chance, he’s busy” Again we emphasized the need and the pain she was experiencing to no avail. We called again 2 hours later and heard the same response, “Sorry he’s busy”. Finally, after witnessing my girlfriend drawing blood with tears in her eyes, relentlessly scratching with no relief, I called the indifferent employees at the Dr’s office. I was greeted with, “Thank you for calling, please hold.” and was hung up on. (Jessica I believe) At this point I figured I was going to be needing medication for how angry I was. I called again and was asked to hold once more. I refused and pleaded with Cassandra to hear me out. I was transferred to what seemed to be an answering service and spoke to Lauren. Only at this point did we see some action. It was closing time by now and I was fearful that the prescription wouldn’t be sent to the pharmacy. Only after telling them that I was going to write a negative review did they seem to care. We initially asked for our prescriptions on paper so we could hand deliver them to our pharmacy. They were cavalier and indifferent to the urgent needs of their patient. We were just a number. The only thing that is prompt about this office is their ability to collect payment. I would avoid this place at all costs. I truly look forward to this office’s response. (I we even get one)
1 review 