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DearDoc

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93.40  Rating Score™
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Of 172 ratings posted on 3 verified review sites, DearDoc has an average rating of 4.64 stars. This earns a Rating Score™ of 93.40.

DearDoc is a cloud-based, medical practice growth platform, and has engaged with and transformed over 1,000 practices across the US. It focuses on ways of interaction that result in the conversion of interested parties into patients and revenue growth.
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14 Total Reviews
1.6
topratedlocal.com
14 reviews | 1.6 average
glassdoor.com
15 reviews | 5 average
google.com
143 reviews | 4.9 average
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14 ratings & reviews posted directly on Top Rated Local®

Quality
1.6
Value
1.6
Timeliness
1.6
Experience
1.6
Satisfaction
1.6
OVERALL
1.6
Showing 1-10 of 14 items.

1 review

DearDoc called my business under the guise of WebMD, and started collecting information about me & my business to be featured on WebMD free of charge. After 30 min, they bully me into signing a contract with who they reveal themselves to be: DearDoc, a software company, promising an AI chatbot for my website. The contract auto-renews without notice, and they will keep billing you without your permission in higher amounts. There is no way to cancel. This is a blatant violation of consumer protection laws. Have not used service since 10/31/23 when I disabled it from my website. Original contract: $2700 Renewal fee: $2,969.42 (March 2024 charged even though I attempted to cancel in December 2023) They will not give me a refund or cancel my subscription. When I need to contact a specific person, they are “on vacation.” Services listed on the original contract were not rendered for the full 12 months. WebMD- my profile never created, its a free version and my profession is wrong. Google Integration was a waste of money, we already have google chat. Can’t get it off my google listing after repeatedly reaching out to DearDoc. False advertising: “AI chatbot” uses no AI technology. It is a simple menu with scripted questions and answers that I had to write myself, and this info was already on my website.

1 review

These guys are liars and theives. Say whatever it takes to get your credit card information and charge you as much as possible. Better alternatives for far less available if you do your research! Dont be dumb and get duped

1 review

Classic bait and switch tactics. Claim they are from Web MD interviewing but very misleading overall with pricing. Deal ended up sounding too good to be true, new website, chat feature and reviews all bundled up. Thank God, they refunded me my $4,500 when I threatened to dispute with my bank 2 weeks later.

1 review

Doing business with DearDoc ranks as one of the worst business decisions I have ever made. If ANYONE else in the company had made a decision to go with Deardoc I would have fired them. Deardoc is a total and complete scam. Instead of designing a new website that would be better than what I had they simply STOLE most of the content from my previous webpage. They absolutely committed a copywrite infringement of my previous website provider. Their ability to communicate is truly substandard. Their customer service, when and if it available is delivered by people that can barely speak English. I'm sure they are very fluent in whatever language they normally speak but it's NOT English. If you choose to business with DearDoc after reading this review all I can say, is you were warned. I wish I had been. DearDoc is nothing but thieves and scammers.

1 review

They call to “interview you for WebMD”. Sounded suspicious so I asked if this would in any way lead to a sales pitch. Told me absolutely not. Still suspicious, they then ask for FORTY MINUTES of my time for the interview. I reluctantly agreed and they called 15 minutes late, pretended to ask a few interview type questions without actually caring about the answers. Within 1 minute I knew this was a sales call. I was quoted the low price of $999 for dear doc hahaha. I said “I’ll stop you right there” and declined. I then was met with complete aggression and was being talked over when I said our forty minutes is now up and I have patients go get to. He even told me I was being close minded and making a big mistake and that I had my time to talk!!! I tried to be polite but firm and I ended up having to hang up on him and was shaking with anger by the way he spoke fo me. He then repeatedly called my phone 4 more times after I hung up.

1 review

They use unethical business contracts to do annual subscriptions and bill you the whole year even if you want cancelled. Then they tell you to pound sand.

1 review

Claim that you have been “selected” then they use an aggressive sales approach

1 review

Obvious sales call. Thank goodness I found this website to report. I hung up. He calls me back with the caller ID from MY BUSINESS. I asked him why does the caller ID say it's from MY BUSINESS? He says I don't know what you are talking about. I say my phone doesn't lie and this is a phishing call. BUYER BEWARE!!!

1 review

We’ve tried a few different companies that promised us new patients, and none of them worked. I was very skeptical to try dear doc, but I can now say, it’s been one of our best investments. We get 20-30 new patients week from their review product mixed with their chat.

1 review

I was also recruited to having a conversation with this company that was intentionally deceptive as I asked point blank if this was a pitch for a service, and was told no it was an interview to be selected for a Siri based recommendation platform. In fact it was absolutely a sales pitch for a service I was not even willing to consider given unprofessional hook in that then led to wasting 30 minutes of very critical physician time.