I phoned the day before to book a ride from a hotel in St. Augustine to Jacksonville airport. Wayne was so pleasant and helpful. Tommy, the driver, arrived on time after phoning to let me know when he would pick me up and we had an interesting conversation on the way to the airport. I had to phone Wayne 4 days later to request a receipt for my ride (I mislaid the original) and he emailed me a copy within 1 minute of our phone call. Fantastic service - highly recommended.