This is Winnie's son Dale. I called your company about my mother ordering a replacement alert FOB after losing a second one I ordered for her March of 2018. Gerald quickly discovered my mother was charged incorrectly because she used a different mailing address to open a NEW account when she already has an existing account. She was charged $339.00 dollars for a yearly subscription and was also getting a monthly charge of $39.00. Gerald was able to obtain a refund of $200.00 for my mom and made sure she was getting the best rate possible as she is on a fixed income. I cannot say enough about the fantastic job Gerald did for my mother. Having customer support personnel like him makes it easy for me to recommend your service to everyone I know that has an elderly parent like myself. Thank you so much for this excellent customer support experience, that I will not forget