My wife and I went to one of Brian's hour long informational seminars to learn about LTC. Brian quickly laid out the case that a LTC policy not only provides for LTC but it can double as a life insurance policy and is really an overall plan for asset protection and most of all, its piece of mind to not only know that you will be properly cared for but it takes away the worry for your family when the time comes to use the benefits. Because Brian is a broker he provides a vast field of options of companies and policy types available in the industry and is not "stuck" on one but finds that one that meets your objectives. There is NO pressure at any point, Brian "arms you" with good information and "you" decide (with his guidance) what is best for you. The one thing we really didn't know going forward with the policy was the fact that "its a several month process" to obtain a LTC policy but the great news is, Brian has a genuine partner to help coach and get you through that process successfully. "Madalyn" helps you through every step of the way and her follow up / follow through skills are second to none. I have no reservations acknowledging the high value quality of service they provide and the timeliness of their interactions and the total overall satisfaction of our experience. I only give them a 5-star rating because that is all that was available, in our book they are a 10!