Regrettably, Lifestance does not live up to its promising concept due to a stark lack of execution. It appears that the company's primary focus is on monetary gain rather than genuine patient care and support. The process of scheduling an appointment was initially straightforward on their platform. However, after a long, anxious wait of several weeks, I was informed on the day of the appointment that they don't accept insurance for couples counseling. It's quite disconcerting to discover that this is a recurrent issue affecting many, which clearly indicates Lifestance is cognizant of the problem yet chooses to leave it unresolved. To proceed, I was quoted a steep price of $350 per visit, which felt extremely insensitive. The whole experience has amplified my distress, rather than alleviating it as expected from a healthcare provider. Lifestance seems to be devoid of empathy and only exacerbated my situation. They uphold a 'No Surprises Act' policy, but in reality, it appears to be merely decorative text. This policy supposedly guarantees the right to receive a 'Good Faith Estimate' for the total expected cost of any healthcare services. This provision also covers ancillary costs like medical tests, prescription drugs, equipment, and hospital fees. Regrettably, this never transpired, and their only response was a superficial apology. In light of these disappointments, I implore others to reconsider before engaging with this company, which has proven to be utterly deficient in its service provision and patient care.