Michael was originally supposed to regrout my kitchen floor, which was installed horribly wrong by contractors when my kitchen was redone not too long ago. On the day michael was going to start he quickly realized how incredibly poorly the tile was installed. My entire kitchen floor was floating and you could use fingers to pop up the tiles. Michael was honest and let me know the situation and that he was not the person for the job. I cannot tell you how much appreciated his honesty. He showed me what had been done incorrectly and what to look out for. This kind of integrity is vital in whoever you work with in your home.