Communication was great. The items I ordered were shipped and at my doorstep within 3 days! Everything smelled wonderful. The packaging is very nice. I purchased both a lotion bar and a lotion stick. The fragrance was so nice. I work in an area that by the end of the day my hands would feel like sandpaper. I used the lotion bar throughout the day and it has made such a big difference in my hands. So much better than department store lotions. I also purchased the facial soap. I don’t usually use a soap on my face cause it dries my skin out and makes it feel tight. But I read thru the description of the facial soap and thought I would give it a go….After using the facial soap a couple of times … I didn’t have that reaction…my face actually felt smooth and nourished. So I would highly recommend and will be placing future orders of more soap and lotions….and will be exploring other products that this company has to offer!