I made an appointment over a month ago to have someone come out and clean my furnis today. I called earlier today to confirm my appointment and over the phone. Mike told me they would be at my home between 2pm - 4pm. I took over work early to come home. I waited, & waited and when it got. Lose to 4pm I called them to see what happened. The receptionist who answered the phone was rude and blew me off. I asked to talk to Mike, and after a long wait on hold he answered, and also blew me off. "Whatever, it happens, I can reschedule you, but no one is coming today. How about Thursday?" When asked who the owner was, Mike replied, Mr. Griff, but he is old and doesn't work here anymore." Soooooo does that mean Mr. Griff doesn't care about his customers. Or how they are trated by their staff? Because that is what it sounded like to me. Mr. Griff I would hope, and Im pretty sure you do care. Your values and business approach to your customers is not being upheld at your company. The tone of voice and the unprofessional behavior of your staff was shifty today. I will share this negative review on every platform several times let people know that your staff does not conduct business morally. Taking into consideration the time and money of its customers.