I am extremely disappointed in the service I received today and as I was so vehemently yelled at “ don’t bring your dogs back here” by Megan (dark hair face piercings)I will NEVER be back. I adopted my Shih-Tzu’s from a rescue and because I wanted to keep whatever I could in their lives constant I never changed their care because if I could provide them with that consistency I wanted to do that. Trying to keep this as precise as possible I have two dogs (one is white and one is brown) The brown dog had an eye ulcer after a weekend stay with a friend I took him in and they gave him meds and then he got one in the other eye and I took him back. They stained his eye said oh yeah this can happen but just use his meds on his eye. I noticed a puss pocket actually on his eyeball and asked them about it they were like no it’s just from the stain it will be okay so I watched it but I knew something was wrong sent and email with pics and no one respond or even cared apparently. I immediately made him an appointment with an ophthalmologist and good thing I I did it was a melting eye ulcer that was moving really fast and had gotten deep in a matter of hours but we managed to stop it and he was healing slowly but had a hole in his eye as a result as it was continuing to heal. Fast forward I decided to get him and his brother groomed as I had held it off as long as a could because I wanted his eye to heal as much as possible. I made note he has a small hole be careful with it but he’s fine. Then I go to pick him up and now that small opening has a red blood clot in it that was not there when I dropped him off. I was then told by Megan oh he was like that when I dropped him off, please note I didn’t drop my dog off to her so how would she know and it wasn’t like that. She kept yelling at me he’s eyes were matted which also wasn’t true. I informed her just because she keeps saying it doesn’t mean it’s true. She kept yelling at me and asking did I have pictures of how he looked before (which I did from a few weeks ago) and kept saying well that was weeks ago so that doesn’t mean anything. I asked her was she new because I had NEVER seen her there before and I had been going there for years to which she replied I’ve been here six months and then told me to never bring my dogs back there; after which she then ripped my white dog from the technicians hands (as she was holding my other dog and I examined my brown dog) and told her don’t hold her dog. At that point every employee went to the back and I was left alone up front. Luckily customers came in so they had to come back out and a friend who I adopted my dog from walked in and vouched for me about how well I take care of my dogs. At that point I was able to ask the ladies name. No one apologized or even seemed to care how rude this lady was, the fact that I have been a consistent paying customer (always paid in full upon service) for YEARS meant ABSOLUTELY NOTHING. I am so devastated with how I was treated and how my dog who was fine when I dropped him off is now crying and in pain and may have to have eye surgery which I was able to avoid previously because of how well I had taken care of his eye. DO NOT WASTE YOUR TIME OR MONEY HERE!!! I am writing a complaint every where I can. Somebody is supposed to call me on Tuesday about this incident and I will update this review of that when and if it happens and the result of it.