If you leave your new insurance information on the billing voicemail, they will NOT then inform you that “they cant verify insurance over the phone”. One week later, they do not put your insurance into the system even though you have submitted it through the portal. This practice caused me massive headaches while I am suffering from mental illness to top it off. I will NEVER recommend this practice to anyone. The office/billing personnel are completely utterly incompetent despite giving you lip service over the phone.