Tiffany R.

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Professional Psychiatric Services

75.93  Rating Score

Of 192 ratings posted on 6 verified review sites, Professional Psychiatric Services has an average rating of 3.49 stars. This earns a Rating Score™ of 75.93.

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If I could give negative stars, I would. STAY AWAY FROM PPS. They only want your money. I had been a patient with PPS for over 5 years (on and off because of having children). Over the past year I have not missed one appointment every 4-6 weeks, I don't take my medication daily, so naturally I have gotten a little behind on my prescription. My provider wrote a prescription a month ago (coincidentally on her last day with the company) and I went to fill my prescription this week from that appointment. My pharmacy was out of stock on my medication (otherwise this would not be an issue) -- I called around and found a pharmacy who had the medication in stock, so I called PPS to transfer my RX. THEY SENT IN TWO WEEKS OF MEDICATION INSTEAD OF MY MONTHLY SCRIPT, stating that because I didn't have a 4 week followup appointment scheduled, they weren't able to give me four weeks of my medication. So, without the choice, they cancelled my CVS RX and shorted me 2 weeks. I spoke with management today asking how that's right... she basically said they did me a favor by calling me in 2 weeks of medication without seeing me. UMMMM WHAT? I took PTO for my appointment on 4/6, paid out of pocket, attended my appointment, and got a prescription from that appointment and I don't get my medication from that appointment????? Makes zero sense, I've been picking up my RX a month in arrears for 9 months now and their team has never once mentioned that we need to "get me back on schedule" and if I was given the option of keeping my RX at CVS and waiting until they had stock, or then calling me in a 2 week prescription instead to the other pharmacy, I would have chosen option A -- but they can't do anything to fix it. They won't refund my last office visit (since it was for nothing anyway), MONEY HUNGRY doctor running that place. If you want to be cheated out of your office visits and prescriptions, by all means, make an appointment -- or just save yourself the time and money and go elsewhere.