Lifestance has been ok and my counselor really cares about me. BUT the company itself- LifeStance is…corrupt. Let me explain. I had family come into town UNEXPECTEDLY, and completely forgot about my appointment until my calendar sent me a notification 24 hours before my appointment time. I immediately called and left a message that unfortunately I would not be able to attend, explaining the situation. A couple weeks later I received a bill in the mail for over $100 for “late cancellation”. Upon receiving this I again explained the entire situation to my counselor and the billing department, trying to plead with them that the situation was a one time mess up and I really tried my best to leave as much notice as possible. They had no remorse or forgiveness whatsoever, and did not even try to correct this. When my counselor brought it up to billing management, they immediately rejected my plea for understanding and upheld the $125 fee. I even explained how I didn't have a job and how this would essentially be taking food off my table- this was a one time mistake that would not happen again.. They didn't care. They referred to a small section within the agreement I signed with them over a year ago that mentioned that one must give a minimum of 48 hours notice. I'm still stuck with the $125 fee, and no matter how much I don't want to pay this fee, I have to or else it will destroy my credit. First of all: I gave as much notice as I could at the given time with the given circumstance, it's not like I just blew off my appointment. To have no remorse or forgiveness really shows the company's true colors- its greed. Especially with its customer base; those going through a tough time in life and have reached out for help. It would seem to me that LifeStance does not really care about its patients and uses legal document technicalities to squeeze more money out of people given the chance. Second of all: We are human. Most of us don't carefully read the entire 20 page legal agreement written by lawyers while we are trying to receive help as quickly as possible. And even if we do, as time goes on we can forget small little details. Referring to a small section of a large legal document years later to justify charging mental health patients absurd fees without listening to the patient's circumstances is cruel. Finally: Really…$125 for a late cancellation fee?!? I would hate paying even $50. But $125…..wow. If this does not prove this company's relentless greed, what else would. I understand a deterrent to late cancellations and no shows, but THIS… this is a punishment. I really like my counselor, but you ultimately deal with LifeStance when it comes to billing and other business matters. They don't listen to reason, care for your needs, or care about your circumstances. I cannot benefit from my counseling if i'm stressed about the company I'm dealing with. I will probably attend the rest of my scheduled appointments then stop dealing with this company for good. I wish you all the best for your health. If you want to deal with a company that actually cares for people, look elsewhere. Words cannot even describe how disappointed I am with LifeStance.