Flexible and very responsive staff. Alex was patient with me and guided me through the funding easily. It was my very 1st time getting a business loan and I was nervous a bit, being afraid not to miss anything or get into a shady situation, but he was very honest and upfront. I got an SBA loan in 5 days at a 5.75% rate, and the terms of paying it off are reasonable and clear. No hidden costs or points with asterisks - everything is exactly as was promised. Funds have already helped us increase production and generate more income, so I am very happy with how everything went out. Thanks.