Great experience! We took our 11 year old Lhasa/poodle mix in June and not only did they give him the cut we asked for he LOVED being able to roam around the shop and interact with the other dogs. He has very sensitive skin and he normally comes home from a grooming looking good but red for a few days. We asked for a more gentle product to be used on him and he had very little redness upon return and he looked so handsome! He will be returning in August.