Cracked pump housing repaired. Chris, the service repairman, went way above and beyond to make sure I didn't have to wait any longer to get my pool repaired. He came in on his day off in order to make the repairs when I requested even though he had to rearrange his personal time. Chris is very knowledgeable of pool equipment and worked quickly, and accurately, to get the work done. We also talked about chemicals and he obviously knew a lot about how to treat pool water. I had another problem that has been annoying to me for years and, without interrupting his repair work, helped me to get that fixed, too. Try to imagine him working on fixing the cracked pump housing and giving me very helpful advice at the same time. Amazing. It's rare to find a person who is technically competent while also having interpersonal skills, willing to demonstrate that he believes in the importance of customer service to the company. He made me happy that I have a Shasta Pool. Thanks again Chris. I hope Shasta Pools acknowledges you for your outstanding work.