The chair was amazing! There really was no detail left out on this chair...right down to the forearm and hand massage features. I have used previous chairs and they all left me feeling like I just had a toddler kneeing me in lower back for five minutes. This chair was as close to a professional massage as you can get. The one concern I had was the positioning of my head in the chair, which felt a bit awkward, but I'm still getting familiar with the settings. This truly is the world's best massage chair!