My son wanted a jacket from here. I ordered one and received an email it was on back order. It offered me the opportunity to cancel so I did. This jacket was ordered mid to late December. It's now mid January. When I called for my money, I am calling India and given excuse after excuse. Just hung up with a "supervisor" who said he will process the refund. He would not give me an explanation as to why it had not been previously processed after my first call. But, I have to wait another (up to) seven business days for my money. And, he can't send me an email confirmation regarding the cancellation or refund until their bank sends the money to my bank. WTH, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID.