Cleary Building Corp.

If i could give this company less than one star i would! This has been the most stressful experience from the very beginning! We had a date for construction to start and it has been push back for a year ! There was little to no communication from anyone from the company until my husband finally lost his cool . Now we have materials in our yard and the workers work about 4 hours a day if that ! And now they are adding $$$ to what we had already agreed ! I work in sales and i know how important word of mouth is ! I will never recommend this company!

In a word, Horrible is how I would describe my experience with Cleary. If I could give them zero stars, I would. To begin with, they give you an estimate based on perfect building conditions, not on your site specific conditions. They do not come to your site to evaluate it. Even if you tell them what your site is like (rocky soil, mud, etc) they do not listen. Then they complain when they get there. They do not ask if your site is inaccessible at certain times of the year due to snow or mud. They just showed up with building materials, even when I told them they couldn't drive to the building site for another month. They were then mad at me and complained about having to haul the materials down to my site when it was time to build. My sales representative was a bully and hated women. He tried to intimidate me on many occasions when I had questions about extra charges. He would move into my personal space and lean over me while trying to shout me down. I paid every bill within 3 days of receiving it, and on the second to last payment, he threatened me with removing the work crew from my site unless I paid immediately, even though it was only 2 days after he had emailed the bill. The building looks decent. However, they only put one truss every 12 feet. I have two engineering degrees and this is not anything that we were ever taught was safe in construction, especially in snow country. Additionally, there was one lateral tie running the middle of the trusses down the length of the building. These need to be spaced at a minimum of 12 ft apart. I should have had at least 2. Mine was made of 12 ft 2x4's tied together and there was only one. Fast forward 1 1/2 years after construction is done, 1/3 of my roof collapsed. It only had 20 inches of snow on it. This is less than 30lbs/sq ft of snow load. Even though I requested a snow loading of 60 lbs/sq ft, they built it to 35 lbs/sq ft and I signed the contract without reviewing the font size 8 notes (buyer beware on this one). They are claiming "Ag Exemption" for the low snow load. Regardless, it was designed for greater than the snow load that caused the roof to collapse. They will not honor their warranty. Their engineers are claiming it's an act of god and failed because the 20 inches of snow were greater than the 35lbs/sq ft they designed to. When I pointed it out that this is not so, they told me I was out of the warranty period. Their warranty clearly states "Cleary will repair or replace, free of charge, any portion of the structural framework installed by Cleary, including roofing and siding panels, if damaged by snow which does not exceed the design load, within five (5) years of the completion of the construction and while Purchaser is the owner of the building." I was told to contact my insurance company and they could dispute it if they chose. This whole experience has been highly disappointing. Their customer service is awful, their claim to of absolute commitment to Customer Service and excellent warranties is a sham. Whatever you do, even though they might be the cheapest, do NOT use Cleary Building Corp.