I’m helping my elderly parents by getting estimates to replace their wood retaining wall in their backyard because it’s rotting. Doug Roland (manager) from Charae Landscaping came out to my parent’s house to look at the job in the beginning of April and took measurements. Several weeks later I received an estimate sent by Doug from Chuck Roland (owner of company) for the job totaling $1,850. I called and spoke to Doug stating I wanted to move forward with the job and he told me Chuck wants to come out and tighten the measurements. Chuck came out a week later to look at the job, but strangely enough he didn’t take measurements when he came out. I called Doug and he told me because the price of wood has gone up, the estimate would be increased, at the very most, by $100. In the meantime, I followed up with Doug numerous times to find out when Chuck was going to come out. I decided to call Chuck myself. I called Chuck to see if he came out and said he did. I had to wait two more weeks for Chuck to come out again (less than 10 minutes from my parents’ house) and take measurements. Chuck told me the new estimate would be over $2,600! I asked him what happened to the original quote of $1,850. Chuck replied “It was a mistake.” I then asked him why do you have employees coming out and giving estimates when your company doesn’t honor them. He said “He is inexperienced and still learning.” Then I asked about the max $100 increase Doug quoted for me. Chuck replied “That was another mistake.” I then challenged him by saying “I can’t believe a company would send an estimate and then change it. Let alone by more than $600 dollars.” Chuck said “People make mistakes all the time. What do you want me to do? Honor your estimate and lose money? How about I send you a bouquet of flowers? Or I’ll tell you what, I will put you on the schedule 2 to 3 years from now.”
Chuck Roland and Charae Landscaping have no integrity and no respect for speaking to potential customers/people. Do yourself a favor and take your landscaping needs elsewhere.
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