From sales to construction to warranty claims this entire company is a disaster. I could never recommend anyone purchase from this builder. Sales intentionally mislead and lied to me on multiple occasions, there were an immeasurable amount of workmanship issues during construction (including the home being vandalized and intentionally flooded one week prior to close . . .), I was coerced into closing without all issues being resolved, and there continues to be issues 10 months after closing. Some of the issues that have occurred since closing include cabinetry, driveway repairs, electrical, fireplace, HVAC, and plumbing. They are extremely difficult to work with despite the immense amount of grace I have shown them by not sharing my experience publicly. There have been many people at Castlerock involved in my experience, but the only consistency I have seen is zero accountability. The final straw was the Division President for DFW, Greg Varney, attempting to dictate who would or would not be allowed in my home (after I had previously asked the same people to leave). This was the last occurrence of their condescending tone and entitlement I was able to tolerate. There are many options in builders out there, save yourself the trouble and go elsewhere.
1 review 