Breezeway Heating & Air

We hired Breezeway to run all new duct work on a gut renovation where we removed an existing fireplace. The plans clearly showed this. There was no fireplace in the home at the time of quoting or at the time of the work being done. On the first cold night of the year, our heat kicked on and immediately filled our entire home with carbon monoxide. Thank God, our detectors were working and at 1am we were alerted to extremely high levels of carbon monoxide in our home. We got our children out and went to stay with my parents. The next morning, Breezeway came out and realized that they did not check to see where our HVAC exhausted (this is THE NUMBER ONE RULE OF DUCT INSTALLATION) and the exhausted was venting directly into our home via the old fireplace in the crawlspace. It was determined that the ONLY way to fix this issue was to purchase two new furnaces for our brand new home. We asked for Breezeway to pay for the furnaces because we would not have needed them at all if they would have done the work correctly in the first place. They responded to our request saying “you should find a different HV/AC company, this is not our responsibility.” After hearing that, I decided to have two other HV/AC companies inspect the work and tell me their thoughts. Both agreed that it was 100% Breezeway’s responsibility. They both also found NUMEROUS other issues with the way that our ductwork was installed. Pipes that were connected to nothing, pieces of duct falling apart, tape coming off, basically a giant mess in our crawlspace. They both quoted fixing all of the issues created by Breezeway and both quotes came in at $10,000. (SHOCKING considering we paid Breezeway close to this much for all of the work they did incorrectly). Upon learning this, I called the city and had them come inspect the crawlspace. They verified everything we were told by the other HVAC company and also verified that the initial checking of the exhausted was ONLY Breezeway’s responsibility. I then sent Breezeway another, very kind, carefully worded e-mail telling them that we have verified their responsibility in this and asking them one last time to fix it. They ignored my email. Then, I sent another threatening to sue them (which ultimately we decided not to do because of the stress involved in a lawsuit) and they ignored us again. Fortunately, we are able to pay for all of these repairs- but Breezeway put our entire family at risk of carbon monoxide poisoning AND didnt even run the ductwork properly- and then became non-responsive and left us to pay for the repairs ourselves. I am sharing this in hopes that it saves you from working with a company like Breezeway.