American Furniture Warehouse

Having been in Customer Service and payment processing/finance for over 30 years, and my wife having 30 years sales experince - the following is not Customer Service or or good sales. My wife immediately walked away after the first interaction when the sales person made clear we were bothering him. The salesperson did not want to help us, when I asked for an item the salesperson told us he can't help us unless we have a sku, the salesperson told us "if the item is not displayed, it is not available". Told the salesperson that online it said there are five of these items in warehouse. Finally, the salesperson looked it up on the internet and condenscended to sell us the item. The salesperson told us he can not write it up as we have to provide our demographic... information for him to proceed (I just wanted to buy an item.) The salesman gave us the sku and told us to go to the "Non" Express counter to pay for the item. The two "Non" Express lines did not move for over ten minutes (are the cashiers also responsible to gather credit... and other data?) The person in front of me left and I asked if anyone else can get me my item and take my payment. Another salesperson came other and took my information, HOWEVER, when he ran the sku, he told me we do not have these items in stock. I told him the other salesperson saw it and wrote down the sku. This salesperson's suggestion "go find the other salesperson and take it up with him". This is this company's Customer Service? Avoidance, laziness, systemic processes to do other things rather than taking care of the customer (harvest data), passing the buck and just dumping the customer. Can't imagine what their follow up looks like if you have a problem after buying something from this company.