BEWARE OF BILLING PRACTICES!
Update as of March 3, 2023: Despite the lengthy & off-point response below from ADR, I still have not been reimbursed for the four sessions in December for which they fraudulently charged my card. And more importantly, for which they have NOW BEEN PAID TWICE! I had to dispute the charge with my bank & spent hours writing out an explanation, clarifying on the phone, collecting evidence from my insurance that the claims were paid, & searching my statements for results. If ADR was what they claim to be, they would've reimbursed my money by now! My insurance paid for my final session on 1/18/23. I have the EOB. The other sessions were paid weeks prior. WHERE IS MY REIMBURSEMENT? ADR does not care about my wellness.
Original post:
I have Medicare and a plan F supplementary which pays for everything Medicare doesn't pay for as long as Medicare approves. Everything--remaining 20%, deductibles, everything. Still, ADR insists on charging my credit card every single visit, 20% Medicare doesn't cover. Plus, they charged my card for the deductible that had already been paid for 2022. They say they'll reimburse my card "if" my secondary pays. In under 25 days, my secondary paid for my first session. I've not been reimbursed; nor have they fully reimbursed the deductible they fraudulently charged on my card. This is despite a lengthy conversation with the "Director of Operations" (which I will discuss in a moment) and extensive back and forth with the head doctor, Alisa Brady. (They still owe me $127.12. I had 4 sessions and that is the 20% paid by my supplementary.) And I never authorized them to charge my card for these things anyway.
The paperwork I signed prior to starting sessions said nothing about this abhorrent policy. It said the client had to pay if their insurance doesn't cover something or if I miss an appointment without notice. Perfectly reasonable. I signed agreeing to that, but I never signed agreeing that they could charge my card. I was not informed they would charge for my deductible that was met for the year or that they'd charge me for each session every week even though my insurance covers it, nor that they'd charge me on Jan 1st for the new deductible even though I had other procedures prior to my next appointment with ADR which would more than meet my deductible AND my insurance covers it! How can they charge me for my deductible when I haven't even been in?
I first spoke to Jodi, "Director of Operations." (She's very proud of her title & shouted it in my ear the first moment she got on the phone.) It was a terrible phone call, & Jodi was one of the most condescending people I've spoken with in a long time. She was also rude & bullying. Most importantly, she repeatedly claimed that (1) the paperwork I signed contained this information (it did not) (2) the policy was "for my benefit" (4 charges and credits a month to keep track of, plus fees & interest? No!) & (3) that my deductible had not been met for this year. I had her check that, and she discovered it actually had. Shortly after this conversation, ADR sent out a new document for clients to sign which was overly complicated. It explained this policy-sort of. I debated the policy vigorously, as it clearly punishes poor, disabled people. I can barely afford my part F supplement, but it's more affordable than the thousands, sometimes tens of thousands of dollars in medical costs I would have without it. I pay for it so I do not have to pay out of pocket. I can't have 4 charges for over a hundred dollars a month each month to deal with plus interest & fees, & have to track if they've credited me back properly - especially since they can't seem to keep things straight in just a few sessions!
To charge clients even when insurance pays is shady. When I called my supplemental insurance company to ask about this, even they called it "greedy"! The head doctor said they do this to make sure their therapists get paid. Are they not financially solvent? The whole thiing is suspicious and just plain old crummy for clients.
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